If a complaint is made against an Approved Solar Retailer, the following documents outline the process that is followed.
Complaints procedure for breaches
Complaints procedure for rectifications
If you are an Approved Solar Retailer seeking to appeal a determination made by the Code Administrator against a code signatory please complete the form below and email a copy to[email protected].
Appeals form
The following complaints have been investigated and resolved.
| Complaint type | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 |
|---|---|---|---|---|---|---|
| Misleading marketing and advertising | 12 | 2 | 1 | |||
| Non-compliant workmanship | 4 | 1 | 1 | 1 | 1 | |
| Poor after sales service | 8 | 6 | 1 | 2 | ||
| Promotion of the Code | 1 | 1 | 1 | |||
| Quoting practices | 6 | 4 | 2 | |||
| Terms and conditions | 1 | |||||
| Unethical behaviour | 3 | 1 | 1 | |||
| Warranty | 1 | 1 |
For more information about how the Approved Solar Retailer program is performing visit theProgram compliance activity page.
